Published on: 2020-08-18


Enhancements include further measures on responsible operator conduct

London 18 August 2020 – eCOGRA, the independent online gambling testing laboratory has announced the latest updates to its self-regulatory requirements.

The amendments to eCOGRA Generally Accepted Practices (eGAP) feature enhanced requirements in responsible gambling, customer due diligence and information security governance. The changes also include pertinent advertising and marketing requirements of the European Gamling and Betting Assosciation’s Code of Conduct on Responsible Advertising for Online Gambling.

The review to eGAP has been made as part of a continuous improvement initiative to ensure the requirements keep pace with international developments and provide ongoing protection to players and value to other industry stakeholders.

Tex Rees, eCOGRA Executive Director said, “The updates are consistent with the requirements of EU jurisdictions and they complement the compliance initiatives that are already being undertaken by many of our seal holders.”

eGAP remains a very important part of the compliance activities of leading operators, suppliers and service providers. eCOGRA Chief Executive Officer Shaun McCallaghan commented that demand for the eGAP service offering has remained strong and industry organisations continue to see great value and benefit from the eGAP seals.

eCOGRA currently accredits and closely monitors a significant number of tier one online gambling operations owned by some of the world’s most established and successful companies, including 32Red, 888, bet-at-home, Betsson, Betway, Casino Rewards, Fortune Lounge, GVC, NetEnt and Kindred.

The eGAP requirements have a particular emphasis on fair and responsible gambling, and are validated through annual onsite reviews and continuous monitoring.


Founded 2003 to establish and improve operational standards and player safety requirements in the online gambling space, eCOGRA has amassed a wealth of experience in implementing international best practice standards and requirements and ensuring these are maintained through regular review and monitoring.

eCOGRA acts as a regulatory audit partner to over 200 multi-jurisdictional operators, software providers and other relevant service providers in the online gambling industry. The independent testing laboratory is staffed by a team of professional auditors with Big 4 auditing firm experience, information security experts, test engineers and responsible gambling specialists.

eCOGRA is the only online gambling testing laboratory authorised to offer operators and service providers accredited ISO/IEC 27001 certifications for ISMS and Alternative Dispute Resolution (ADR) services. The company is an approved testing laboratory with several online gambling jurisdictions.

The organisation has been awarded the United Kingdom Accreditation Service’s (UKAS) ISO accreditation ISO/IEC 17025:2017: General Requirements for the competence of testing and calibration laboratories for Great Britain, Denmark, Sweden and Switzerland. It also holds ISO/IEC 17021-1:2015 accreditation, which is a prerequisite for carrying out third-party ISO/IEC 27001 audits and accredited certifications of ISMS, together with UKAS accreditations for ISO/IEC 17020:2012 and ISO/IEC 17065:2012.

eCOGRA holds ISO/IEC 17021-1:2015 accreditation which is a prerequisite for carrying out third-party ISO/IEC 27001 audits and accredited certifications of Information Security Management Systems (ISMS).

For more information about eCOGRA’s testing and certification services, please visit