By virtue of provisions 13 and 14 of the Player Protection Regulations of the Malta Gaming Authority, business to consumer licensees must provide players with information on the applicable procedures for lodging a complaint and for referring a complaint to an ADR entity.
eCOGRA is an approved ADR by the Malta Competition and Consumer Affairs Authority.
All gambling businesses licensed by the Gambling Commission must appoint an alternate dispute resolution body (ADR) if customers gamble directly with them. eCOGRA is an independent and approved ADR of the Gambling Commission.
Log a dispute below for third party mediation
eCOGRA Dispute Mediation
We are pleased to offer our dispute mediation service to eGAP Safe and Fair sealholders and sites that have engaged our services.
eCOGRA has acted as an expert witness in various litigations due to its industry knowledge and expertise. The organisation’s opinion is highly valued by the legal system.
ADR Policies and Procedures for Assistance
The eCOGRA Alternative Dispute Resolution (‘ADR’) Service is an impartial mediation service, specialising in the field of online gambling disputes. eCOGRA is approved by the Great Britain Gambling Commission in accordance with The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 and by the MCCAA as an ADR service provider in Malta
eCogra Dispute Form
eCOGRA will not enter into any verbal communication with the Player at any time.