player protection

Safe & Fair Seal

eCOGRA’s Generally Accepted Practices – The eGAP seal drives player protection for online casino games

eCOGRA’s Generally Accepted Practice (eGAP) Requirements have continued to evolve with developments in technologies and international regulations. They provide a framework for operational standards that ensure ongoing player safety.

Organisations certified to eGAP (eCOGRA Generally Accepted Practices) are entitled to display the eCOGRA Seal, indicating to players and other stakeholders that operational systems are secure, monetary deposits are safe and games are fair, and continuously monitored to consistently high standards.

eGAP approvals are an effective way of helping to prepare operators for certification in regulated markets. Best practice guidelines are contained in the eGAP requirements, prepared by international auditing firms and other professional organisations.

All players at eCOGRA approved sites have unlimited access to eCOGRA’s full-time dispute mediation service at no extra charge for resolving disputes. Numerous webmasters and affiliates now promote the benefits to players of frequenting eCOGRA-approved sites.

eCOGRA eGAP Seal

Standards


The underlying philosophy of eCOGRA’s in-house standards are based on the achievement of player protection, fair gaming and responsible conduct by operators, software providers, and relevant service providers. Certified organisations are entitled to display the eCOGRA seal, indicating to players and other stakeholders that operational systems are secure and games are fair, and continuously monitored to consistently high standards.

player protection
  • Benefits

    Player recognition: Research has proven that players actively look for eCOGRA’s Safe and Fair seal before playing on a site.

    Portal and affiliate promotion: Numerous webmasters and affiliates now promote the benefits to players of frequenting eCOGRA-approved sites. Google ‘eCOGRA’ to see how extensively affiliates are doing this and driving traffic to approved sites.

    CEN Workshop Agreement 16259:2014 Certification: The eGAP requirements include the European Committee for Standardisation’s Responsible Remote Gambling Measures, which means operators certified for eGAP compliance will also be compliant with CWA 16259:2014.

    Game Fairness Reports: All approved sites have the option to receive independently prepared monthly return to player percentage reports for all categories of casino games, monthly card shuffling reviews for poker games and bi-annual RNG reports.

    Fair Gaming Advocate: All players at eCOGRA approved sites have unlimited access to eCOGRA’s full-time dispute mediation service at no extra charge for resolving disputes which are generally addressed in less than 48 hours.

    Accredited testing agency: eCOGRA is recognised as an approved testing agency by most leading jurisdictions, enabling eCOGRA to address the operator’s jurisdictional compliance requirements in conjunction with eGAP review work required for the Safe and Fair seal.

     

    Regulated Markets Certification: eGAP approvals are an effective way of helping to prepare operators for certification in regulated markets.

    Best practice guidelines: Prepared by international auditing firms and other professional organisations, operators receive these guidelines to facilitate implementation of eCOGRA’s eGAP requirements.

    Accountability: eCOGRA provides certified software provider and operator management with comfort that appropriate controls, policies and procedures are in place to comply with best practice operational requirements.

    Industry-wide recognition: Industry stakeholders such as financial institutions, payment processors, jurisdictions, affiliates and portals recognise that the organisation voluntarily complies with requirements of the highest standard.

    Improving industry perceptions: Software provider and operator involvement with eCOGRA enables us to show legislators and other industry stakeholders from all around the world that the industry together is willing to act in the best interests of its customers.

  • eGAP Requirements

    The eGAP Requirements are focused on player protection, fair gaming and responsible operator conduct.

    Download PDF here

  • Affiliate Trust seal

    It is awarded to those programs that:
    • share the eCOGRA vision towards fair and responsible treatment of affiliates and players;
    • prove the highest level of integrity; and
    • have been reviewed for compliance with the applicable eCOGRA Generally Accepted Practices (‘eGAP’) for affiliate programs.
  • Data Monitoring and Analysis

    RNG and RTP data monitoring, analysis and certification services

    We currently provide customised output-based RNG and RTP data monitoring, analysis and certification services for over 100 leading online gaming websites, in 13 different languages.

    It is worth noting that the results of an online gaming survey involving 11,000 players conducted by Nottingham Trent University showed that 88% of players rate monthly RTP reports prepared by a reputable independent third party as important, and 91% rated RNG fairness reports as important.

    These reports are managed by an advanced content management system and accessed by players via an image on the casino homepage.

  • Live Dealers

    Certified Live Dealer seal

    The Certified Live Dealer seal is awarded to live dealer studios that demonstrate compliance with the applicable eCOGRA Generally Accepted Practices (‘eGAP’).

    The Live dealer studios and control practices are assessed annually through a comprehensive onsite compliance review by our compliance specialists.

    The requirements that must be achieved have been specifically designed to ensure that this unique form of online gaming complies with practical and relevant operational requirements to provide an assurance of safe and fair gaming.

  • Operators

    Safe and Fair seal

    eCOGRA’s Safe and Fair seal is awarded to those operators which comply with eCOGRA’s Generally Accepted Practice (‘eGAP’) requirements covering player protection, fair gaming, and responsible operator behaviour.

    The methodology for testing incorporates a combination of internal control evaluation, which involves an assessment of the effective implementation and monitoring of policies and procedures, and substantive testing, where verification is obtained through inspection of samples, relevant source documentation and visual website representation.

     

    The eGAP requirements combine elements of corporate governance, legal compliance, financial controls, system controls, and operational controls. The nature and size of operations covered require a risk-based approach to the review. Risk categories are assigned to the requirements and the extent of review procedures represent mitigation of the perceived and actual risk. A specific focus is placed on player payments and receipts, record retention, internal security requirements, responsible gaming, player and gaming funds and IT security over player information. High-risk areas of anti-money laundering procedures, control over advertising and promotions and probity requirements are also included.

  • Software Suppliers

    Certified Software seal

    The Certified Software seal is awarded to software suppliers that demonstrate compliance with the applicable eCOGRA Generally Accepted Practices (‘eGAP’).

    Software developers or platform providers are assessed annually through a comprehensive onsite compliance review by our compliance specialists.

    The software supplier requirements focus on the internal controls governing development and IT security. Internal controls ensure that software is implemented, maintained and continuously operated in a safe, secure and reliable manner, and in accordance with best practice.

Contact Us Today to Find Out More

Join the companies benefiting from the expertise of our specialist team world-wide to receive the highest level of service in testing, inspection and certification.

Email

General: info@ecogra.org