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Compliance Services

Change Management For iGaming Compliance

  • General

    Independent and periodic assessments of relevant changes to online gambling systems have become increasingly topical in regulatory frameworks for online gambling. eCOGRA applies a risk-based, multi-jurisdictional approach to these evaluations to ensure certification efficiencies across markets that aim to reduce disruption and duplication of effort for clients.

    Our change management service offering by a test lab in relation to online gambling refers to a structured and systematic approach to managing and implementing changes to an online gambling platform in a controlled and efficient manner.

  • Scope

    This ensures that any modifications, updates, or enhancements made to the platform are carefully planned, tested, and executed to minimise disruptions, maintain regulatory compliance, and deliver a seamless user experience.

    Change management in the context of an online gambling test lab involves planning and assessment, change request and approval, risk assessment, testing and validation, documentation, communication and training, implementation and monitoring, post-implementation review, and continuous improvement.

    Entering regulated markets necessitates demonstrable adherence to compliance standards and robust change management strategies to maintain unbroken conformity.

  • Process

    The test lab collaborates with the online gambling platform’s development and operations teams to assess the need for changes. Once the need for a change is identified, a formal change request is generated, reviewed, and approved by relevant stakeholders. The test lab conducts a thorough risk assessment, followed by testing and validation procedures.

    Detailed documentation is maintained throughout the change management process, including the change request, risk assessment, testing results, and any adjustments made to the implementation plan.

    Clear communication is essential to inform relevant stakeholders about the upcoming changes, and training materials may be provided.
    Once testing is successful, the change is implemented, and the test lab closely monitors the implementation process. A post-implementation review is conducted to assess the effectiveness of the change.

    The test lab works in collaboration with the online gambling platform to continuously improve the change management process based on lessons learned and feedback from stakeholders.

  • Benefits

    By offering change management as a service, the test lab helps the online gambling platform maintain a high level of reliability, compliance, and user satisfaction while minimising risks associated with introducing changes to the platform. This approach contributes to a stable and secure online gambling environment.

    During these audits, modifications to systems are scrutinised to ensure persistent compliance. eCOGRA evaluates if companies are consistently abiding by their pre-agreed and certified change management protocols, including the review of the Component Asset Register, risk-assessment documents, modification logs, and regulatory change/notification paperwork.

    To obtain the benefits of amalgamated and value-added reviews, a competitive pricing model, and the benefit of identifying compliance matters in a timely manner, please get in touch.

    In the constantly evolving sphere of online gambling regulations, independent and recurrent evaluations of relevant changes to internet gaming systems have come to the forefront. By engaging with eCOGRA, clients can reap the benefits of consolidated and augmented reviews, a cost-effective pricing structure, and the prompt recognition of compliance-related issues.

Discover the benefits of compliance for your company, our team of experts have certified thousands of online gambling games, within multiple jurisdictions

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We offer Change Management Within:


  • Brazil
  • Buenos Aires City
  • Buenos Aires Province
  • Colombia
  • Czech Republic
  • Denmark
  • Georgia
  • Greece
  • Italy
  • Malta
  • Mendoza, Argentina
  • Michigan
  • Netherlands
  • Spain
  • Sweden
  • Malta
  • Michigan
  • Netherlands
  • Pennsylvania
  • Peru
  • Portugal
  • Spain
  • Sweden
  • Virginia
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