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General
Independent and periodic assessments of relevant changes to online gambling systems have become increasingly topical in regulatory frameworks for online gambling. eCOGRA applies a risk-based, multi-jurisdictional approach to these evaluations to ensure certification efficiencies across markets that aim to reduce disruption and duplication of effort for clients.
Our change management service offering by a test lab in relation to online gambling refers to a structured and systematic approach to managing and implementing changes to an online gambling platform in a controlled and efficient manner.
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Scope
This ensures that any modifications, updates, or enhancements made to the platform are carefully planned, tested, and executed to minimise disruptions, maintain regulatory compliance, and deliver a seamless user experience.
Change management in the context of an online gambling test lab involves planning and assessment, change request and approval, risk assessment, testing and validation, documentation, communication and training, implementation and monitoring, post-implementation review, and continuous improvement.
Entering regulated markets necessitates demonstrable adherence to compliance standards and robust change management strategies to maintain unbroken conformity.
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Process
The test lab collaborates with the online gambling platform’s development and operations teams to assess the need for changes. Once the need for a change is identified, a formal change request is generated, reviewed, and approved by relevant stakeholders. The test lab conducts a thorough risk assessment, followed by testing and validation procedures.
Detailed documentation is maintained throughout the change management process, including the change request, risk assessment, testing results, and any adjustments made to the implementation plan.
Clear communication is essential to inform relevant stakeholders about the upcoming changes, and training materials may be provided.
Once testing is successful, the change is implemented, and the test lab closely monitors the implementation process. A post-implementation review is conducted to assess the effectiveness of the change.The test lab works in collaboration with the online gambling platform to continuously improve the change management process based on lessons learned and feedback from stakeholders.
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Benefits
By offering change management as a service, the test lab helps the online gambling platform maintain a high level of reliability, compliance, and user satisfaction while minimising risks associated with introducing changes to the platform. This approach contributes to a stable and secure online gambling environment.
During these audits, modifications to systems are scrutinised to ensure persistent compliance. eCOGRA evaluates if companies are consistently abiding by their pre-agreed and certified change management protocols, including the review of the Component Asset Register, risk-assessment documents, modification logs, and regulatory change/notification paperwork.
To obtain the benefits of amalgamated and value-added reviews, a competitive pricing model, and the benefit of identifying compliance matters in a timely manner, please get in touch.
In the constantly evolving sphere of online gambling regulations, independent and recurrent evaluations of relevant changes to internet gaming systems have come to the forefront. By engaging with eCOGRA, clients can reap the benefits of consolidated and augmented reviews, a cost-effective pricing structure, and the prompt recognition of compliance-related issues.
eCogra Services
We offer Change Management Within:
- Bahamas
- Brazil
- Buenos Aires City
- Buenos Aires Province
- Colombia
- Czech Republic
- Denmark
- Georgia
- Greece
- Italy
- Malta
- Mendoza, Argentina
- Michigan
- Netherlands
- Spain
- Sweden
- Malta
- Michigan
- Netherlands
- Pennsylvania
- Peru
- Portugal
- Spain
- Sweden
- Virginia
- West Virginia
Client Success Stories
Discover What Our Clients Have to Say
Certifying our platform for Brazil was time-sensitive, and meeting deadlines was crucial. eCOGRA not only recognised the urgency but also delivered ahead of schedule, allowing us to be the first platform to enter the market. Their speed, combined with a commitment to superb service, significantly contributed to our success.
Head of Technical Compliance
We worked with eCogra at the end of last year to complete integration testing for our Brazil license application, and their support was invaluable. Their team was incredibly efficient, ensuring we met a critical business deadline without compromising on quality. Communication was seamless throughout the process, making what could have been a stressful stage feel smooth and well-managed. We highly recommend eCogra to any company looking for a reliable and professional testing partner.
Director of Business Development
Getting certified with eCOGRA was a significant milestone for us. Their emphasis on quality and attentive service really highlights their commitment to excellence.
Co-founder
As we navigated Brazil’s regulatory requirements, eCOGRA’s team was clear, responsive, and easy to work with. They understood what mattered most to us. It made the whole process smoother and that’s why we’ve continued working with them.
Business Development Manager
We brought a new type of game to market that hadn’t been offered to players before. eCOGRA helped us break certification into manageable stages. That clarity made the difference between feeling stuck and feeling ready.
CEO / Founder
Onboarding a new testing lab is never easy, but working with the eCOGRA team has shown us what true commitment and reliability look like. Even though we’re still fine-tuning the process, their full support, understanding of our complex games, and dedication to meeting deadlines make a real difference. In a fast-changing market, clear communication and mutual understanding are key and eCOGRA delivers on both.
Head of Compliance
