Please answer the below questions accurately and honestly to avoid delays in the processing of your dispute.
eCOGRA cannot investigate disputes that are older than one year from the end of the operator’s internal complaints procedure.This does not restrict your right to bring proceedings against the Operator in any court of competent jurisdiction.
The ADR system is intended to be a light-touch alternative to court proceedings. It is not intended to provide parties to a dispute with repeated opportunities to achieve a different outcome. If you are not satisfied with the decision of an ADR provider, you have the option to refer the matter to a court
6, Villa Gauci, Mdina Road, Balzan, BZN9031, Malta
2/F Berkeley Square House, Berkeley Square
W1J 6BD, United Kingdom
+44 20 7887 1480
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