eCOGRA Client Satisfaction Survey Forms

eCOGRA ISO/IEC 27001 Client Satisfaction Survey

eCOGRA recently completed an ISO/IEC 27001 audit for your company. Please help us enhance our quality and level of performance by completing the following survey which should take approximately 5 - 10 minutes to complete. Kindly mark the appropriate box for each statement below and complete the comments section at the end. If you cannot respond to a question because you have no basis for evaluation, please mark the "Neither Agree nor Disagree" column. The survey is anonymous, but if you'd like to, please give us a bit more information as it will help us resolve issues particular to your situation. Any immediate complaints may be submitted to

Name, Surname and Job Title of Respondent (Optional)

Company Name

Type of Audit

Name of eCOGRA Auditor/s

Planning information and preparation documentation (e.g. Audit Plans and Requests for Evidence) were clearly presented in an understandable format and were provided sufficiently in advance of the audit dates.

The opening and closing meetings were conducted in a formal manner and provided adequate information on audit activities.

Non-conformities were discussed and agreed upon as they were identified during the audit.

Communication of progress and frequency of updates provided by the auditor were adequate.

The auditor/s conducted the review in a professional and technically proficient manner.

The auditor/s was/were respectful of you and/or your staff’s time and used the time meaningfully.

The auditor/s responded to inquiries in a timely manner.

The audit reports were accurate, clear, and organised.

The auditor's findings were logical and accurate with reasonable information provided on the basis for raising the finding.

The time given to respond to the draft audit report/s (by providing proposed corrective actions, completion dates and identified root causes) was adequate.

The overall time to complete the audit and issue the final audit report was acceptable.

Overall, how satisfied are you with the following?

Very Satisfied




Very Unsatisfied

Quality of the work performed

Value for money

Level of communication

Achievement of agreed-upon deadlines

Ease of doing business

Please provide any additional comments you feel may be helpful in evaluating the quality and/or effectiveness of this audit.