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The form below must be completed in its entirety and submitted electronically or by post. Please note that we will not respond to ADR requests made for sites that are not registered with the eCOGRA ADR Service.

Personal Details

Site Details

e.g.: www.ecogra.org

Software Provider Information

PLEASE NOTE: If your complaint does not relate to the outcome of a gambling transaction but rather a responsible gambling issue, this is deemed to be a regulatory issue by the Great Britain Gambling Commission and should be submitted to them here.

Your dispute:


By submitting this dispute, I verify the information provided is accurate and true and consent to eCOGRA having access to my personal information held by the Great Britain Gambling Commission’s licence holder. I have read and agree to abide by the Policies and Procedures. I understand an accredited ADR mediator will within three weeks of receiving the dispute inform me, together with the reason, should eCOGRA decide to decline the dispute and make every effort to conclude the dispute resolution process within ninety days of receiving the dispute and all other relevant information.

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